VIP's

VIP Offers and Deals

The VIP’s at all casinos are those players who are prepared to wager at the top end, but who also rightly expect service at the very top end. Part of that service deals with the package/s that are put in place such that a VIP continues to play at or choose one casino over another.

At Players Palace Casino, we take the view that high spend equals high rewards. For that reason, we will put in place a sliding scale incentive that will reward our VIP’s for their high spend levels – therefore the more you spend, the more you WILL earn in cash back gaming credits OR if you’d prefer, maybe in the form of actual physical rewards (like holidays, spa getaways, cars, tickets to exclusive sporting or social events, etc). The VIP Host will structure a compelling offer that will generously reward and encourage top end play, and then monitor it with their VIP on a regular basis.

If you are a VIP or high roller player at another casino, and want to be part of the VIP Program at Players Palace Casino or if you want to fast-track a new account at Players Palace Casino, then send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and within 24 hours you will receive a response to start the ball rolling.

VIP Purchasing

Purchasing can sometimes be a stumbling block for almost any online casino, and for players who play at the very top end, avoiding purchasing problems is a major advantage. At Players Palace Casino, along with all the usual purchasing options of credit cards and web wallets, there is one other purchasing option that has proven very popular with our VIP’s:
Wire Transfers – this purchasing option can never be rejected and allows players to wire funds to a central and secure bank account, email or fax proof of that transaction and the funds PLUS a generous wire transfer bonus are then released instantaneously into the player’s account

VIP Host Team

This team has worked in landbased and online casinos all around the world and is headed up by Players Palace’s Executive Vice President in charge of Guest Relations, Jeremy Harris. Their focus is the player experience and making sure that the VIP’s are afforded an experience in line with their VIP status. That is to say, the team are relentless in pursuit of service excellence, finding solutions to problems, structuring attractive deals for VIP’s and delivering top end service at least in line with land based casinos.

VIP Customer Care

The Customer Care Center at Players Palace Casino is accessible to our players 24 hours a day, 365 days a year. As a VIP though, in addition to being able to access our highly trained Customer Care agents, you will be able to make a call or send an email directly to the VIP Host allocated to your account, for immediate attention and problem resolution.